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Our Guarantee
| 45-Day Money-Back Guarantee |
| We're
so sure that you'll be happy, that we're offering a 100% unconditional satisfaction guarantee on virtual hosting services!
If you're not satisfied with the service you're receiving within 45 days of
opening your account, we'll give you your money back!
This way, you can make the decision to host your site with us without
worry, find out if all these features are really true. We request only that any customer who chooses to discontinue service fill
out a short cancellation form so that we can work to avoid any future
problems for other customers. Customers who repeatedly sign
up and cancel under this guarantee, presumably in order to avoid their
hosting fees indefinitely, will be considered ineligible for the
guarantee. Cancellations at any other time will receive a pro-rated refund for
paid but unused time. Charges for disk/bandwidth over-usage and setup fees
and domain registration are not refundable. 45-day guarantee only applies to shared hosting, please see SLAs for reseller, virtual dedicated, and dedicated hosting services. |
| 99.9% Uptime Guarantee |
| Daily we receive new clients complaining of downtime and lack of support from their previous hosting companies.
Downtime should never be routine! You have our word, our technical expertise, and our investment in quality equipment and quality connectivity. All data is backed up nightly, All parts in house
have spares, our technicians are in house, and we have redundant connectivity. This means our servers will be up 99.9% of the time. Please contact us for dedicated server and reseller hosting service level agreements. Downtime is measured from the time an emergency ticket is opened by a customer to the time the
server is once again able to transmit and receive data.
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for full SLA details. |
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